Based in Crieff, the Gateway to the Highlands

Based in Crieff, the Gateway to the Highlands
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Terms & Conditions

Our standard campervan rental terms & conditions apply to all vehicles rented from Gordon Motors (Parent company).      

The Hire Contract is between the hirer (hereafter “you”) and Gordon Motors (parent company) (hereafter “us” or “we”). Please read this agreement carefully. If there is anything you do not understand please do not hesitate to contact us for clarification.

You must pay the standard booking deposit of £250 to confirm the booking. By paying this deposit you are accepting these terms and conditions and a binding contract for the hire will come into existence. A booking confirmation will be sent to you reflecting the rental period and the rental charge.

Your full rental balance is payable six weeks prior to the start date of your hire, or immediately if you book less than six weeks in advance. This has to include the security/excess deposit £1250.00. Failure to make full payment on the date due may result in your booking being cancelled. In this event your initial deposit will be non-refundable. In entering this agreement you accept (a) to pay all charges due in accordance with the terms and conditions of hire and (b) that we are entitled to charge any credit or debit card used by you during the hire transaction for payment of any such outstanding charges.

It is strongly advised that you take out insurance against any unavoidable cancellation. All cancellations must be notified in writing/e-mail to us, but please call immediately to inform us as this will improve the chances of rehiring the campervan. If notification is received more than six weeks before the start of the rental you will be refunded in full less an administration charge of £100. If notification is received less than six weeks before the start of the rental, all monies paid are non-refundable and you will still be liable for any amount still due. However, we will attempt to rehire the campervan and if able to do so, you will be refunded up to a maximum of your total hire (less an administration charge of £250) subject to the amount we are able to rehire the motorhome for.

Included in the price of hire is full comprehensive insurance, covering the motorhome and its equipment. The insurance is only valid for the driver(s) stated on the rental agreement and for the period of the hire from the specified collection date and time to the specified date and time of return. It is the responsibility of any driver to inform us of any endorsements / accidents in the last 5 years or still stated on their licence plus any medical conditions or restrictions that may affect their acceptance for insurance. Failure to adhere to all of the above may invalidate the vehicle insurance and constitute a traffic offence under the Road Traffic Act causing the driver to be liable to prosecution. Should the insurance policy become invalidated for any reason, we will hold you responsible for all damage to the vehicle, third party property damage and injuries, and any other related liabilities incurred (including fines). You will be liable for all cost and expenses incurred for speeding, parking fines, congestion charges,  or any other offences committed against the Road Traffic Act or other traffic regulations, and you agree to indemnify the company from any liability.

All drivers must be aged between 25 and 75 and have held a full licence for at least 3 years with driving experience.  All drivers must be present at the time of collection and produce a full clean driving licence (endorsements are acceptable at our discretion). In the case of a UK card licence, in addition to presenting the card, all drivers must also supply a licence check code obtained through the government “View Driving Licence” website www.gov.uk/view-driving-licence. Visitors from outside the UK must produce a valid domestic driving licence or international driving licence as well as a passport. In addition to these licence requirements, one other form of identity, such as a utility bill or bank statement dated within the last 3 months, is required. The standard rental cost includes insurance for one driver. Additional drivers may be added on payment of an additional charge.

Your liability shall not exceed £1250.00 for each and every accident. If you pay a Collision Damage Waiver (CDW) of £25.00 per day this will reduce the “Returnable Security Deposit/Insurance Excess to £500.00.

When collecting a vehicle, a security deposit, equivalent to the insurance excess, is payable. It may be paid by credit / debit card and is to cover the hirer’s liability in the event of an accident or any other applicable charges stated in these terms and conditions. In the event of any charges becoming payable, these will be deducted from the deposit and a refund given for any remaining balance (in line with section 12).

Weekly hires have unlimited mileage, mid week / weekend hires are limited to 500 miles (800 kilometres) for the duration of the hire. Excess mileage above this is charged at the end of the rental at the rate of 20p per mile.

Unless otherwise agreed in writing, the motorhome will be available at our collection point at Gordon Motors Suzuki, Comrie Rd, Crieff PH7 4BQ on the day of collection at an agreed time between 14:00 hours 16:00 hours and must be delivered back to the same location by 10:00 hours on the last day of hire. You should allow up to 1 hour for hand-over on collection and return. Unauthorised late returns will be charged at the rate of £50.00 per hour for each hour or part thereof that the campervan is returned late, plus any transport or other costs incurred by us in ensuring its safe return.

Fuel is at your expense. You must ensure that you use the correct fuel and that the vehicle is returned with a similar amount of fuel as was present when it was collected. Any shortfall will be estimated and charged at current rates together with an additional service charge. Gas will be supplied with the campervan. If gas needs replenished during the hire, you are responsible for the cost of refilling. It is your responsibility to check basic maintenance items such as oil / water / tyre inflation levels on a daily basis and, if necessary, to take appropriate actions to avoid unnecessary damage to the vehicle.

Unfortunately, events beyond our control (i.e. events which we could not, even with due care, foresee or avoid) could possibly affect motorhome availability.  We cannot accept responsibility or pay compensation, costs or expenses where the performance of your contract with us is prevented or affected or you otherwise suffer any loss or damage as a result of events beyond our control. However, if you are unable to commence your rental as a result of such events, we will offer you the choice of an alternative motorhome or, if no suitable replacement is available, provide a full refund of all monies received for your booking, without further liability.

Despite regular quality control checks, occasional problems can still arise with the vehicles. In the event of an accident, break-down or technical difficulties (including problems with tyres), you must inform us during normal working hours on the number provided. In the event of an accident, the police must be contacted and we must be informed as soon as possible. Third party demands are not to be agreed to and the police report must include the name and address of the people involved as well as any witnesses, along with all vehicle registration details. Even in the case of minor damage you are required to provide a detailed written report to us outlining the circumstances of the accident.

Note: If you do not inform us immediately about the need for a repair and if we are not given the opportunity to help find a solution, no compensation will be provided. If you inform us about any vehicle problems after the vehicle has been returned, but without having informed us during the rental period no insurance cover or compensation will be provided.
Small repairs up to £50 (cumulative) can be carried out without our prior notification and will be reimbursed at vehicle drop-off time. For repairs that will cost more than £50 you are required to inform us before repairs take place in order to obtain their approval to proceed (otherwise no repairs will be reimbursed). Repairs can only be reimbursed upon presentation of a receipt.

If the vehicle is out of action due to a mechanical breakdown* (not an accident) for longer than 12 hours, through no fault of yourself, our responsibility is limited to refunding the daily rental rate or portion thereof covering the period from when the fault was initially notified to us until a repair has been completed.

*Mechanical breakdown: We do not provide compensation for damage or problems with the following items: radio/CD player, TV,  air conditioning, fridge, all appliances such as the oven, water pump, shower and toilet, automatic steps, cruise control and GPS.

You must look after the vehicle and its contents (including any keys) and ensure that it is always locked and all security devices supplied are activated when you are not inside. You must always protect the vehicle from bad weather which may cause damage. You are responsible for any damage to the vehicle caused by hitting low level objects such as bridges or low branches. We shall not be liable for loss or damage to any property left, stored or transported by the hirer or any other person in the vehicle during the period of the rental. You agree to hold us harmless from and indemnify us against all claims based upon or arising out of such damage.
You must not sell, rent, dispose of, or give anyone any legal rights over the vehicle or any of its parts or contents. You must not allow anyone to work on the vehicle without our permission (subject to the terms contained within point 10 above regarding minor (sub £50) repairs.

The security deposit will normally be returned to you within 10 working days after the end of the hire period provided the motorhome is returned to us in a satisfactory condition and at the location and date and time agreed. Satisfactory condition includes clean, undamaged, with all tools, accessories and equipment in the same condition as when collected and having being operated in a reasonable manner (see “Motorhome Use”).
Cleaning charges which may be deducted from the security deposit include:

  • Fridge / Freezer not clean £25
  • Cooker hob or grill not clean £25
  • Shower / Toilet Compartment not clean £50
  • Toilet cassette not emptied and cleaned £50

In the event that charges, including damage repair and replacement, exceed the level of security deposit paid, you will be charged any additional sum to cover this excess and that sum will be due immediately at the end of the hire.

14. PETS
1 small dog is allowed at a cost of £50.00. 

It is not permited to smoke or allow smoking in any of our hired vehicles (even with the windows open). Any infringement will incur a charge of £100.

Bed linen and towels are not provided with the motorhome as standard. If you require these items please enquire about availability and charges.

The motorhome must not be used:

  • for hire or reward
  • for any illegal purpose
  • to propel or tow any other vehicle or trailer
  • for racing, pace-making, reliability / speed testing or driver tuition
  • by any person under the influence of alcohol or drugs
  • to carry a greater number of passengers or baggage than recommended by the motorhome manufacturer
  • on any unsealed or unauthorised roads, in forbidden or restricted areas or on beaches or in salt water
  • outside Scotland, England and Wales unless you have declared this and paid any relevant insurance charge (and, in this event, it must not be used outside Europe)

Parking is available free of charge to you for the duration of the hire period in our secure compound at your own risk.

We will end this agreement immediately and repossess the vehicle if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We will also end this agreement and repossess the vehicle if you do not meet any of the conditions of this agreement or have obtained the vehicle through fraud or misrepresentation, or the vehicle appears to be abandoned.
If you are a company, we will also end this agreement immediately and repossess the vehicle if you go into liquidation or you call a meeting of creditors.
If we end this agreement it will not affect our right to receive any money we are owed under the conditions of this agreement.

We reserve the right to alter the rates and conditions at any time. We also reserve the right to refuse or cancel hire to any person without warning or explanation. Additions to or alterations of the terms of this agreement shall be null and void unless agreed upon in writing by all concerned parties.

This Agreement is covered by the laws of Scotland. Any dispute may be settled in the courts of that country.

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